Reservation System - The Salthouse Hotel

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Privacy Policy
At The Salthouse Hotel the privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently. The hotel will not disclose identifiable user information to any third party without consent.

What information is collected about you? How do we use it?
We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our hotel, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified. Information collected on the site may be used to:
- Enter your email in our promotions
- Send marketing communications or surveys to you
- Respond to your questions or suggestions
- Improve the quality of your visit to our site
You can opt-out of any of these promotions by emailing the hotel directly.

We do not sell, rent or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes.
At the time you submit personal information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it and/or because the site states the intended purpose. By submitting personal information at the site, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the site at the point you submit such personal information, and such consent will be presumed by the hotel, unless you state otherwise at the time you submit the personal information.

Secure Reservations
If you decide to make an online reservation at the site, you will be linked to a reservation interface and a third party booking engine (Booking Engine) provided by our booking management system vendor Net Affinity.
All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.

Protecting your information
We would like our site visitors to feel confident about using the site to plan and purchase their accommodations, so the hotel is committed to protecting the information we collect. The hotel has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Our site is hosted in a secure environment. The Site servers/systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Children's Privacy & Parental Consent
Please be aware that the hotel has not designed this site for, and does not intend for it to be used by, anyone under age 18. Accordingly, this site should not be used by anyone under age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. Hotel specifically requests that persons under the age of 18 not use this site or submit or post information to the site. Should the hotel inadvertently acquire personal information or other data from users under the age of 18, the hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the site and submitted personal information without solicitation by or permission from the hotel.

Links Provided To Other Sites
The hotel may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as the hotel. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.
Cookie Policy

When you visit the hotel’s website, some browsing-related information on your device (computer, Smartphone, tablet etc.) is likely to be recorded in files called "cookies" and stored on your device.
1. What are the different types of cookies?
There are several categories of cookies:
o Strictly necessary cookies: these cookies are essential in order to browse some websites and use all of their features (the user's operating system support, display etc.). Without these cookies, features such as the display will not have optimum functionality. Note: these cookies collect purely technical data and do not identify you personally.
o Performance cookies: these cookies help us improve a user's experience by helping us understand how they use our websites (most frequently visited pages, applications used etc.). These cookies do not identify you individually.
o Functionality cookies: in order to make browsing easier, these cookies store certain user preferences (language, username, country etc.).
o Targeting/advertising cookies: these cookies enable a user to receive targeted advertisements based on their interests, but they also limit the number of times that the advertisements appear.
o Affiliate cookies: these cookies enable third parties ("affiliates") that publish marketing campaigns on their websites to be paid on behalf of the "web merchant".
o Cookies from social networks: these third-party Cookies let you communicate the content of our site to others, as well as your opinion in relation to our site. This is the case with the "Share" and "Like" buttons on "Facebook," "Twitter," "LinkedIn," "Viadeo," etc.
Social networks which offer these application buttons can identify you by these buttons, even if you did not click on one of them when you visited our site. Indeed, some Cookies allow the social network concerned to follow your navigation on our site whenever your social network account is activated on your device when at the same time, you are on our site.
We have no control over the procedures social networks use to collect information about your navigation on our site. Please read these social networks privacy policies regarding personal data. These should allow you to exercise certain privacy options with these social networks, in particular by adjusting your user accounts for each of these networks.
2. Why does the Hotel use cookies?
Cookies help us to improve the quality of your browsing experience when visiting our website. This technical process primarily allows us to:
o adapt the layout of our websites to suit your device's display preferences (language, display resolution, operating system used etc.)
o store some of the information that you fill in on our online forms to help us personalize your subsequent visits to our websites
o collect statistics. These relate mainly to the number of times you visit our websites and your use of the different services that we provide (sections and content viewed, links), with the aim of improving their relevance and usability
o put security measures in place (for example asking you to reconnect to a page or service after a certain amount of time has elapsed)
o offer you, through advertisements, personalized content that is likely to be of interest to you.
Important: Advertisements or links to third-party websites may be included on our websites. Your personal details may be collected by third parties when you click on these links. This Charter does not cover visits to third-party websites. The Salthouse Hotel cannot be held responsible for the policy of third-parties regarding personal details and the use thereof.

Your Consent To This Privacy Policy
Use of the site signifies your consent, as well as the consent of the company for whom you use the site and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by the hotel, as described in this statement, and also signifies agreement to the terms of use for the site. Continued access and use of the site without acceptance of the terms of this Privacy Policy relieves the hotel from responsibility to the user.

Policy Modifications & Contacting Hotel
The hotel reserves the right to change this Privacy Policy at any time; notice of changes will be published on this page
Cancellation Policy

Cancellation Policy

Rooms
A £75.00 deposit is payable at the time of booking. This is refundable up to 48 hours prior to the day of arrival in the event of cancellation. The deposit is non-refundable if cancellation is made within 48 hours of arrival full payment will be taken. For cancellations made on the day of arrival or for no show bookings, the full amount of the accommodation will be taken.
Please note that for Advanced Purchased bookings, the full payment is taken at the time of booking and is non-refundable and non-transferable.

Lodges
A 50% deposit is payable at the time of booking. This is refundable up to 7 days prior to the day of arrival in the event of cancellation. The deposit is non-refundable if cancellation is made within 7 days of arrival. For cancellations made on the day or 48 hours prior to arrival or for no show bookings, the full amount of the accommodation will be taken.

Please note that management reserves the right to cancel or amend any booking at any time, and for any reason without prior notice to you.
Health & Safety Info
STAY SAFE COMMITMENT

The Salthouse Hotel staff has all complete our in-house training in combatting the current issues we currently face everyday. As well as following government guidelines on Social Distancing, Hand washing and monitoring staff wellness we have created the following commitment to our guests.
- ENHANCED CLEANING
At The Salthouse we already pride ourselves on our attention to detail and impeccable cleanliness, our staff followed a strict cleaning schedule which has now been further enhanced to ensure cleaning routines and high touch areas are being constantly wiped down. Using our Eco Friendly anti-bacterial Winterhalter Range our whole team in each department has established new enhanced cleaning lists, which are carried out throughout the day. There will also be hand sanitising stations located throughout the building
- SOCIAL & PHYSICALLY DISTANCING
The Salthouse already offered bright air spaces which allowed our customers relaxed and comfortable surroundings. We have made small changes to our spaces in line with current restrictions and regulations.
- REVISED F&B OFFERINGS
We have had to make some changes to our F&B offerings but we still continue to offer high standard options throughout all our services. Bookings for meals are essential, table service will be offered throughout
- TECHNOLOGY
We are constantly looking at ways we can enhance the customer journey and in line with our eco ethos we have developed some new ways to keep in touch with us and enjoy your journey while you are here with us at The Salthouse. Here are just some of the things we have implemented:

-                      Menu’s & Guest Information can be viewed through our QR codes which are located throughout the building

-                      Key cards to your room will be sent to your phone on arrival at the hotel

-                      Pre arrival check in will be emailed to you prior to arrival
- GUEST JOURNEY
We have carefully mapped out the customer journey in each of our departments; we have made adjustments to allow for a one way system and to aid in social distancing some areas of the bar & restaurant have been spaced out. As our guests arrive they will be greeted at the door and directed or guided to the department they are visiting.
- STAFF JOURNEY
We have mapped out our staff’s journey throughout the building and within their own department.

All our staff have undertaken The Salthouse specific Training Plan which shows them best practices and policies, this is constantly being reviewed updated and within the hotel we have Health & Safety Ambassadors who will be happy to discuss procedures put in place to safeguard not just our guests but our staff

Our aim is still to make sure our customer feel relaxed and enjoy their visit to the Salthouse Hotel. We are committed to achieving these High standards for our guests and ensuring you

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The Salthouse Hotel

Book Your Stay

Why Book With Us?

Best Rate Guarantee

Save up to 10% when you book direct!
Free Cancellation

Up to 48 hours prior
Sustainable Luxury

Guilt Free Luxury